Your privacy is important to us. This Privacy Policy explains what personal information ace291 collects from Filipino players, how we use it, and the steps we take to keep it safe. Please read this page carefully before registering an account or using any part of our platform.
ace291 is an online gaming platform serving registered players in the Philippines, offering sports betting, slot games, bingo, and casino-style entertainment. This Privacy Policy applies to all personal information collected when you visit our website, register an account, make a deposit or withdrawal, or contact our support team. By using the ace291 platform, you acknowledge that you have read and understood this policy and consent to the collection and use of your information as described here. This policy applies to all Filipino players and users who interact with our platform, regardless of the device or method used to access it. If you do not agree with any part of this policy, you should not use the platform or submit any personal information to us. We may update this policy from time to time, and any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your privacy.
When you register an account with ace291, we collect personal information that is necessary to verify your identity and operate your account in compliance with applicable Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a copy of a valid government-issued identification document, such as a Philippine passport, driver's licence, or national ID. When you make deposits or withdrawals, we collect transaction details including payment method information, transaction amounts, and timestamps. We also collect technical data automatically when you use our platform, including your IP address, browser type, device identifiers, operating system, and pages visited. This technical data helps us maintain platform security, detect fraudulent activity, and improve the overall user experience for players across the Philippines. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.
The personal information we collect is used primarily to operate and maintain your ace291 account, process your deposits and withdrawals, and provide you with access to our full range of gaming services. We use your identity information to comply with our obligations under Philippine anti-money laundering regulations and responsible gaming requirements, including age verification to ensure that all players are of legal gaming age. Your contact details are used to send you important account notifications, transaction confirmations, and responses to your support enquiries. With your consent, we may also send you promotional communications about new games, bonuses, and platform updates — you can opt out of these at any time through your account settings. We use technical and behavioural data to monitor platform performance, identify and prevent fraudulent or suspicious activity, and improve the features and layout of our website. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without providing an opportunity for human review. All data processing activities are carried out in accordance with applicable Philippine data privacy laws.
ace291 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ace291, our players, or the public. In the event that ace291 undergoes a business restructuring, merger, or acquisition, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where required by law. We do not share your data with any third party based outside the Philippines unless adequate data protection safeguards are in place.
The security of your personal information is a top priority for ace291. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data privacy and security obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority in accordance with applicable legal requirements. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials confidential.
ace291 retains your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. In most cases, this means we retain account and transaction records for a minimum of five years following the closure of your account. Technical and log data is typically retained for a shorter period, sufficient for security monitoring and platform improvement purposes. Where you have given consent for marketing communications, we will retain your contact preferences until you withdraw that consent or request deletion. Once the applicable retention period has expired and there is no longer a legal or regulatory basis for retaining your data, we will securely delete or anonymise your personal information. If you request deletion of your account before the end of the mandatory retention period, we will restrict the use of your data to compliance purposes only and will not use it for any other purpose. You may contact our support team at any time to enquire about the specific retention periods that apply to your account data.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by ace291. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. In certain circumstances, you have the right to request the deletion of your personal data, subject to our legal and regulatory retention obligations. You have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by applicable law.
ace291 uses cookies and similar tracking technologies to enhance your experience on our platform and to help us understand how players interact with our website. Cookies are small text files stored on your device that allow us to recognise your browser, remember your preferences, and keep your session active while you are logged in. We use strictly necessary cookies to operate core platform functions such as account login and session management — these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to collect aggregated, anonymised data about how players navigate our website, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. We do not use cookies to track your activity across third-party websites or to serve targeted advertising on external platforms. For more information about the specific cookies we use and how to manage them, please contact our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace291 handles your personal information, please do not hesitate to get in touch with our dedicated support team. You can reach us by email at [email protected], and our team is available around the clock to assist Filipino players with any privacy-related enquiries. When submitting a data access, correction, or deletion request, please include your registered account email address and a brief description of your request so that we can process it efficiently. We aim to acknowledge all privacy-related enquiries within a reasonable timeframe and to provide a full response as quickly as possible. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. We are committed to resolving all privacy concerns fairly, transparently, and in accordance with applicable Philippine data privacy law. Your trust is important to us, and we take every privacy enquiry seriously.
Our support team is available 24/7 to help with any privacy concerns. You can also check our FAQ for quick answers, or head to the Responsible Gaming page to learn more about how we look after our players.